Rogers has announced that those affected by Friday’s massive service outage will automatically receive a credit on their accounts.
Millions of Canadians nationwide were unable to use the internet, make phone calls, or send text messages yesterday after a massive outage at Rogers impacted the company’s services.
Rogers’ own customers were not the only ones affected by the outage. Several police forces warned of issues calling 9-1-1, the Interac network was down, affecting businesses and ATMs, and even the government’s ArriveCAN app was knocked offline.
According to Rogers, service has been restored to the majority of their customers as of Saturday morning.
Those affected by the outage will receive a credit automatically from Rogers; there’s no need to contact customer service.
It’s expected that a credit equal to one day of service will be applied to customers’ next bills. For example, someone paying $80 a month for mobile service will receive a credit of about $2.66.
Wireless customers should test their service is working by making an outbound call. If the call fails, restart the phone and try again.